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Working with Benesight

Select a category to review Benesight policies:

Banking and Funding
Billing
Clinical Editing Software
Employee Assistance Programs (EAPs)
Performance Guarantees
Prescription Benefit Management
Plan Documents
Preferred Provider Organizations
Self-Funding Overview
Stop Loss Administration
Subrogation

Not finding what you are looking for? Try Frequently Asked Questions, Administering your Healthcare Plan, Legislation and Compliance, or contact your Account Manager.

Banking and Funding
Claim Payment Account
Funding
Trust Account

Claim Payment Account
Benesight will assist you in establishing a claim payment account at the financial institution of your choice. An authorized signatory of Benesight will execute the signature card.

We will prepare checks drawn on this payment account for the payment of claims processed under your plan. At the beginning of each month, you will receive a report listing all of the checks prepared in the prior month. Authorized users can also access your report at any time through Benesight’s reporting features.

Checks will be released in the order processed. Any advancement you receive under a stop loss insurance policy must be used to pay those claims that created the advancement.

Funding
After notifying your company of the amount needed to fund processed claims, Benesight will release the claim checks.

You must ensure that the claim payment account contains sufficient money to fund these claim checks. Failure to fund your claim payment account when notified by Benesight could result in suspension or termination of the administrative contract.

Trust Account

Generally, self-funded ERISA plans that collect employee contributions on an after-tax basis should place those contributions into a trust account with a written Trust Agreement. You may want to use your trust account as the claim payment bank account for deposit of all plan contributions and payment of claims. This bank account becomes the trust account and a Trust Agreement should be executed for that account.

Funds from the trust account should be used only to pay claims that are processed and waiting for payment. Stop loss premiums and service fees due to Benesight should only be paid with your company's funds and not from the trust account or claim payment account.

Employers with a trust account are required by ERISA to have a fidelity bond covering the account. The required coverage is the lesser of $500,000 or 10% of the total amount of employee contributions for the prior plan year. If there was no trust account in the prior plan year, use an estimate of funds to be placed in the account in the upcoming plan year. This bond may be available through your company's property or liability insurance policies.

If your company currently has a self-funded ERISA plan that collects employee contributions on a pre-tax basis through a qualified Section 125 program, your company is not required to comply with the trust requirements outlined.

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Billing
The Billing Process and Adjustments
Remittance Process

The Billing Process and Adjustments

  • A monthly billing statement, called a list bill, will be generated around the 20th of each month and posted online. This monthly statement lists all covered employees for the month and outlines each applicable fee and premium due. The bill includes not only your administrative fees, but also your stop loss premiums, and other product/vendor fees, such as PPO access fees.
  • In order for eligibility changes to appear on the current month’s bill, changes should be made by the 10th of each month. All eligibility changes should be made via the Online Benefits Enrollment system; please do not make any eligibility changes on the bill, or send changes to the payment remittance address. Any changes entered after the 10th of the month will appear on the following month’s statement with any applicable retroactive adjustments.

Remittance Process

  • Payment is due the first of each month, as outlined in your Customer Agreement with Benesight. Please pay on time so Benesight can remit all vendor/carrier fees on a timely basis and prevent any cancellation of coverage or services.

  • Please pay as billed. Any adjustments due will be reflected on the next month’s statement.

Payment Options By check made payable to Benesight:

Please check with your Customer Manager for the correct Suite Number to direct payments to.

Via First Class Mail:

    Via Courier (i.e. FedEx, etc.):
Attn: Benesight     The Northern Trust Company
The Northern Trust Company     (Acct. 90344)
(Acct. 90344)     350 North Orleans Street
75 Remittance Drive, Suite 1457     Receipt and Dispatch, 8th Floor
Chicago, IL 60675-1457     Chicago, IL 60654
      Attn: Benesight, Suite 1457

(NOTE: Complete address information as shown above is important to ensure proper delivery.)

By direct payment:

You may authorize Benesight to withdraw the fees directly from a bank account. ERISA provisions state that this account must not co-mingle fees with Plan Assets. Therefore, a separate account from your Claim Payment Account is necessary. If you would like us to directly withdraw administrative or other vendor fees, please let your Customer Care Manager know.

  • Payments received after the last day of the month will be assessed a late fee equal to 1.5% of the outstanding fees (as outlined in your Customer Agreement). Any late fees assessed will appear on the following month’s bill.

  • Questions concerning your bill should be directed to your Customer Care Manager at Benesight.

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Clinical Editing Software

Benesight uses a claims editing software program that combines clinical expertise with leading-edge computer technology. Clinical editing software can identify, correct and document a wide variety of costly physician claims-coding errors. With clinical editing software, inaccurate physician claims are denied, reduced, or rebundled, enabling the employer to reduce bottom-line health plan expenditures.

The software runs seamlessly with QicLink claim processing by verifying claim data as it is entered. Claims are edited in real time.

The clinical editing software utilizes a database of over 90,000 clinical rules for claims checking. The system uses each patient’s medical history to verify procedure codes.

As a Benesight customer, you gain the benefits of clinical editing software, including:

Full Integration – Customized to accommodate most benefit plan designs.

Clinical Validity – Implements national standards to determine appropriateness of care.

Comprehensive – Reviews and ensures that all components of patient care are necessary; medical care, laboratory tests, surgery, assistant surgeon, anesthesia and radiology procedures. It handles payment reconciliation on current and historical claims.

Report Capabilities – Provide early identification of high-risk patients with potential for case management before high costs are incurred. Savings outcomes and action steps on inaccurate and erroneous claims are communicated back to the employer.

Efficiency – The implementation of clinical editing software does not interrupt Benesight’s claims processing operation or service standards

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Employee Assistance Programs (EAPs)
Personal problems and physical health are interrelated. In fact, there is significant overlap between work, mental health, and physical health issues. Such issues are often directly related to an employee’s sense of well being and level of productivity.

An employer’s success depends on managing health care expenses and keeping employees healthy and productive. With early intervention, potential disruptions and dysfunctions can often be effectively reduced or prevented.

Benesight works with the best EAP vendors nationwide. The EAP vendor associated with your account is listed below. Please visit the vendor’s Web site for more detailed information on resources and contact information, or call the vendor’s customer service number, listed below.

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Performance Guarantees

Please contact your Account Manager for more information about our performance standards.

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Prescription Benefits Management
Prescription drugs represent a rising percentage of total health care costs. Benesight has joined forces with selected managed care pharmacy vendors to maximize the savings on prescription drug expenses. You get access to extensive retail pharmacy networks, mail order services, and sophisticated claims adjudication systems. In selecting Prescription Benefit Management partners, Benesight seeks vendors who supply:

  • Member choice
  • Procedural fairness
  • Physician connectivity
  • Support of new drug discoveries
  • Lifestyle as well as life-sustaining medications
  • A web-enabled system
  • Cost containment
  • Exceptional quality of care

The Prescription Benefits Manager associated with your account is listed below. Please visit the vendor’s Web site for additional information, including participating pharmacies, claim forms, and contact information.

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Plan Documents
The Plan Document is the governing legal document for your healthcare plan. It defines the benefits available and determines claim payment and eligibility requirements.

The employer defines coverage and eligibility under the plan, which are then detailed in the Plan Document.

The Plan Document is used by Benesight in processing claims and by the stop loss carrier in determining aggregate and specific benefit payments to the employer.

ERISA requires that you provide the employees who participate in your health plan with a detailed description of your plan within 120 days after the plan first comes subject to ERISA.

The plan description should include:

  • An explanation of the eligibility requirements;
  • The benefits offered; and
  • The limitations of the plan.

View Plan Documents

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Preferred Provider Organizations
A Preferred Provider Organization (PPO) is an organization of medical providers delivering health care on a discounted, fee-for-service basis.

"In-Network" refers to those providers who have contracts with the PPO.

"Out-of-Network" are all providers who do not have contracts with the PPO.

Plan participants have a choice of using in-network providers or out-of-network providers. Choosing an in-network provider generally results in lower copayments, deductibles and coinsurance charges. Both the member and the employer can realize substantial savings by using in-network providers.

If services are received from an out-of-network provider, generally the Plan will cover the services, but at a reduced reimbursement level.

PPOs are one of the most flexible forms of managed care, providing savings and allowing the employee the option of receiving care from any provider.

Benesight has contracts with national, regional and local PPO networks that can serve the needs of employers with both single and multiple locations. In fact, we have access to virtually any provider that a customer may choose to use.

Advantages

Vendor Integration – Benesight can work with almost any PPO vendor of your choice or one of our recommended business partners.

Provider Credentialing – PPOs use stringent guidelines in credentialing their providers, so that employees can be assured of quality care.

On-Site Repricing – Health claims received by Benesight can be repriced on-site for many PPOs and inputted directly into our claims area for processing.

PPO Benefit Plans – PPO benefit plans can be "flagged" in the system to assist in monitoring and tracking PPO usage.

Physician Directories – Physician and hospital directories for employees and employers are available for a separate fee through the PPO. In addition, most PPOs provide access to their hospital and physician network on the Internet. By accessing the PPO’s web site, employees can easily locate a network physician and/or hospital.

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Overview of Self Funding
What is self-funding?
What are the advantages of self-funding?
How does self-funding work?

What is Self-Funding?
Under a self-funded health plan, an employer assumes responsibility for paying the health claims incurred by plan participants. The employer usually purchases stop-loss insurance for protection against large, unforeseeable claims. Unlike a traditional health plan, in which an employer pays a fixed premium to an insurance company every month regardless of the amount of claims incurred, a self-funded health plan gives the employer greater control over plan costs – with some increased risk.

What are the Advantages of Self-Funding?
Self-funded health plans offer the following advantages:

  • Increased Cash Flow: The employer holds funds until they are needed to pay claims. Funds can be managed and controlled by the employer rather than the insurance company.
  • Cost Savings: Self-funded plans are generally regulated by ERISA and can avoid costly state-mandated benefit coverages and state premium taxes. The employer may earn interest on funds that would otherwise be held by an insurance company, and plan administrative costs are lower than those with a fully insured plan.

  • Plan Design Flexibility: A Self-funded plan is not regulated by the state and, therefore, generally does not have to comply with state-required benefits. The employer can design a benefit plan that fits its benefit philosophy and cost objectives.

How does Self-funding Work?

  1. The employer decides upon a plan of benefits with the assistance of a broker or consultant and Benesight.

  2. Stop-loss insurance is purchased to protect the employer against catastrophic and/or unpredictable claims.

  3. A plan document is prepared. The plan document contains all the benefit provisions, including eligibility, coverage and termination provisions.

  4. Benesight performs eligibility and claims administration according to the plan document.

  5. The employer establishes a bank account to fund the claims.

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Stop Loss Administration
What is Stop loss Insurance?
What Stop loss Insurance Coverage is Available?
Who is Insured?
Reinsurance Management

What is Stop loss Insurance?

Stop loss insurance provides the employer with financial protection against catastrophic or unpredictable losses. Under a stop loss policy, an insurance company becomes liable for claim payments that exceed certain limits called deductibles.

What Stop loss Insurance Coverage is Available?

Stop loss coverage comes in two basic types: Aggregate and Specific.

  • Aggregate Stop loss Insurance protects against fluctuations in claims frequency and/or severity. It limits the overall yearly claims liability by reimbursing the employer when the claims paid for the self-funded plan, as a whole, exceed the preset limit (aggregate deductible).

  • Specific Stop loss Insurance protects against catastrophic claims incurred by one individual. It limits the yearly claims liability by reimbursing the employer when the claims paid for one covered individual exceeds the preset limit (specific deductible).

Who is Insured?

A significant difference between stop loss and conventional fully insured plans is that stop loss insures only the employer; it does not insure any employee.

Reinsurance Management

Benesight maintains strategic relationships with the highest rated stop loss carriers throughout the country. Due to our national presence, employers have access to virtually any stop loss carrier and multiple types of coverage while benefiting from the most competitive rates.

Stop Loss Solutions – Benesight has access to a wide variety of stop loss products and services that include individual and aggregate coverage, an aggregating specific product, premium risk sharing arrangements, and a terminal liability option. We also have access to Managing General Underwriters (MGUs) who represent carriers that provide specific products and solutions to meet unique customer needs.

Vendor Integration – We can bill, collect, and remit monthly premium payments directly to the carrier eliminating the need to process multiple invoices and payments.

Monthly Review – Benesight will review paid claims by individual to monitor the progress of claims reaching or surpassing 50% of the Individual Specific Deductible. When necessary, we will notify the carrier of the specific details of the claimant and together, Benesight and the carrier, will closely follow the claim. The aggregate claims, if applicable, will also be tracked to ensure awareness of any approaching aggregate claims.

Renewal Review – Benesight will evaluate the stop loss pricing at renewal and ensure a fair and competitive market value for the services offered.

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Subrogation
Benesight maintains relationships with major subrogation firms to provide claims negotiations and maximum recovery efforts from responsible third-party insurance companies and other payors. These recovery professionals include experienced attorneys, property and casualty experts, registered nurses and paralegals.

Claims Referral Process – Benesight works with each customer to identify and maximize recovery efforts and manage all correspondence with employees and third parties.

State-of-the-Art Subrogation Software – Claims data is transmitted to claims recovery firms via electronic format or hard copy to evaluate claims history line by line, identifying those with the greatest third party liability potential.

Claims Negotiation – Subrogation vendors negotiate and settle claims with insurance companies and other payors.

Subrogation Reporting – Reports document the recovery process on a monthly or quarterly basis, which includes new case activity, active cases in process and closed cases with recovery results.

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